Welcome to the Fairmont Heritage Place web site (the "FHP Site"). At Fairmont Heritage Place, we take seriously the issue of safeguarding your privacy on-line. This Privacy Policy describes our information gathering, usage, and disclosure practices for this FHP Site. We have created this policy so that you will understand our online data practices, and how they pertain to you as you make use of our FHP Site. Please read on.
This Privacy Policy applies only to information you provide to us online while visiting or using our FHP Site. It does not apply to information we obtain offline or through other traditional means.
By using the FHP Site, you signify your assent to all terms and conditions of use set forth in this Privacy Policy, Legal Notice, and other applicable privacy policies (collectively, the "Terms"). If you do not agree to these Terms, do not use the FHP Site.
As used in this Privacy Policy, the words “you” and “your” refer to any person accessing the FHP Site. The words “we,” “us,” and “our” refer to Fairmont Heritage Place. If you have any questions or concerns, please do not hesitate to contact us by using the contact information provided below in the “How To Contact Us” section.
What Information Is Collected About You When You Visit The FHP Site
The information you may provide and that we collect when you visit our FHP Site falls into two broad categories: Aggregate Information and Personally Identifiable Information. “Aggregate Information” is information that does not identify you, and may include, for example, statistical information concerning the pages on the FHP Site that users most frequent. “Personally Identifiable Information” is information that can be used to identify or contact you, such as your name, e-mail address, telephone number or mailing address. Our Privacy Policy governs both categories of information.
We collect Aggregate Information about your use of our FHP Site through cookies and similar Internet technologies “Cookies” are small pieces of information that a web site transfers to your hard drive, where it is stored by your browser on your computer’s hard drive for record-keeping purposes (such as storing user preferences). We do not use cookies to collect any Personally Identifiable Information. We use cookies to show how and when visitors use our FHP Site in order to enhance and improve our site.
Most browsers are initially set to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. Please consult the help section of your web browser software to learn how to do this. Please be advised that web sites not operated by us that you link to from our FHP Site may use cookies differently than we do. You should read and understand the privacy policy of the web site(s) that you link to in order to determine whether and how a particular site uses cookie.
We collect Personally Identifiable Information when you submit questions or comments to us, request information or materials about us and our vacation spots, participate in our online surveys, promotions or contests.
We Limit Our Use of Information
We use Personally Identifiable Information that you provide to us when you visit our FHP Site strictly for the purposes for which you have provided it, unless you request or permit otherwise. For example, if you request to receive newsletters and notices of events about us and our activities, and you provide us with contact information (which may include Personally Identifiable Information, such as an e-mail address, mailing address, or phone number), we will use that information to contact you regarding your request or to send you the information. If, at any time, you decide you no longer wish to receive such information, simply notify us to that effect (for contact information, see the section below entitled “How To Contact Us”).
We use the Aggregate Information that we collect for system administration, to measure the number of visitors to our FHP Site, to improve web site performance, and to help us in order to enhance and improve our FHP Site.
Our Disclosure Limitations
We disclose your Personally Identifiable Information only to our corporate affiliates, including Fairmont Hotels, Inc. and its subsidiaries which carry on business that use the Fairmont name, and to other third parties whose role is to maintain or operate our FHP Site, fulfill the requests you make at our FHP Site, or who may be engaged by us specifically to handle and deliver certain online activities (e.g., conducting contests). These third parties have access to Personally Identifiable Information only to carry out their specific support obligations, cannot use it for other purposes, and must agree to maintain the confidentiality of such information.
An exception to our disclosure policy exists if we merge with another entity or if all or substantially all of our assets are transferred or sold to another entity. In that case, all information submitted to us may be transferred to the merged or acquiring entity. We will notify you before information about you is transferred and becomes subject to a different privacy policy.
Additionally, we may disclose Personally Identifiable Information when we believe it is appropriate in connection with legal proceedings, or to comply with law or requests by law enforcement agencies, to enforce our policies or to protect the rights, property or safety of users of our FHP Site and others.
Policies For Children (Individuals Under 13 Years Of Age)
Our FHP Site is not directed to children under the age of 13. However, we hereby advise all visitors to our FHP Site under the age of 13 not to disclose or provide any Personally Identifiable Information on our FHP Site. In the event we discover that a child under the age of 13 has provided Personally Identifiable Information to us, in accordance with the Children’s Online Privacy Protection Act of 1998, we will delete the child’s Personally Identifiable Information from our files. For more information regarding a child under the age of 13 providing Personally Identifiable Information, see the United States Federal Trade Commission’s web site explaining the Children’s Online Privacy Protection Act of 1998 at http://www.ftc.gov.
Security Of The Information You Provide To Us
We have taken steps to put in place security procedures so that Personally Identifiable Information collected through the FHP Site are protected from unauthorized access, use or disclosure, including limiting the number of people who have physical access to our database servers as well as using electronic security systems and password protections which guard against unauthorized access. DUE TO THE NATURE OF THE INTERNET AND DEVELOPING TECHNOLOGIES, WE CANNOT, HOWEVER, PROVIDE ASSURANCES AS TO THE SECURITY OF YOUR INFORMATION, AND WE EXPRESSLY DISCLAIMS ANY SUCH OBLIGATIONS.
Please note that because e-mail that you send over the Internet is not secure or private, you should not include confidential personal or private information in any e-mail that you send us.
Correcting Information; Opting Out
If at any time you would like us to update or correct Personally Identifiable Information you have previously provided to us, feel free to contact us using the contact information provided below in the “How To Contact Us” section, and we will update or correct your Personally Identifiable Information to the extent your request does not compromise and is consistent with our privacy policies.
In addition, if you request, we will use commercially reasonable efforts to remove your name and Personally Identifiable Information from any database(s) that we may maintain. Please understand, however, that it may be impossible to remove this information completely, due to backups and records of deletions. If you wish to remove your name from any database(s) we may maintain, please notify us in writing to this effect by using the contact information provided below in the “How To Contact Us ” section.
Policy Modifications
We hope that this Privacy Policy adequately explains our commitment to safeguarding personal information you may wish to give us though our FHP Site. Please note that this Privacy Policy may be modified from time to time in our discretion; we will post a notice of significant changes in our policy on our FHP Site, so check back often.
How To Contact Us
If you have any questions about this Privacy Policy, please do not hesitate to contact us:
By mail: Fairmont Hotels & Resorts
Canadian Pacific Tower
100 Wellington Street West, Suite 1600
TD Centre, P.O. Box 40
Toronto, Ontario, Canada M5K 1B7
Attention: Executive Director, Marketing & Strategy,
Fairmont Heritage Place
By phone: 416-874-2600
By e-mail: fhp@fairmont.com
By fax: 416-874-2782
Effective Date
The effective date of this Privacy Policy is July 1, 2005
